ai roles · middle east and india

Routine work, handled.
Day and night.

We set up AI roles that answer customers, take orders, chase invoices and keep paperwork on track. They work in English and Arabic, inside the tools you already use, and your team stays in charge.

Demo dashboard for a sample dental clinic: what the AI roles handled in the last 24 hours and what is waiting for approval
Your dashboard · sample business, sample data · open the demo ↗

01 · sound familiar?

The work that
eats the day.

None of it is difficult. All of it takes time, and it never stops coming.

  • WhatsApp messages that arrive after closing wait until morning. Some customers don't wait.
  • Staff answer the same questions about prices, timings and location many times a day.
  • Invoices go out late, and overdue payments get chased when someone finds the time.
  • A permit or licence expires because the date lived in one person's head.
  • Supplier invoices pile up waiting to be typed into the accounts.
  • One more hire means recruitment, visas and permits, insurance and weeks of training.

An AI role takes on this routine work, so your people can focus on customers and decisions.

02 · how it works

The role does the routine work. Your team handles the exceptions.

Each AI role works in the channels you already use. When something falls outside its limits, it hands the case to a named person on your team.

  1. 01

    Works inside your systems

    Replies, books, records and follows up using your accounts, your prices and your policies.

  2. 02

    Escalates to your supervisor

    Unusual requests, complaints and anything outside agreed limits go to a person for a decision.

  3. 03

    Reports in your dashboard

    A dashboard with your logo shows every action, items waiting for approval and a monthly report.

Demo approvals queue: drafts written by AI roles waiting for a person to approve, edit or reject
Approvals · nothing goes out until someone on your team says yes · open the demo ↗
Demo monthly report: what each AI role handled, how fast, and what was escalated
Monthly report · what was handled, how fast, what was escalated · open the demo ↗

03 · the roles

Seven core roles.
Start with one.

Each role is shaped around your organisation after a role audit. Start with the one that takes the most time; add more when you are ready.

  • 24/7

    Replies at any hour, including weekends and holidays

  • EN · AR

    English and Arabic, including voice notes

  • No new apps

    Works in WhatsApp, email and your accounts system

  • You approve

    Nothing runs on its own until your team is happy with it

01

AI Receptionist

good fitClinics · salons · gyms · car rental · real estate

Answers WhatsApp, Instagram and website chats at any hour, including Arabic voice notes. Shares prices and information, books and reschedules appointments, sends deposit links and follows up no-shows.

stays with your teamComplaints, unusual requests, final say on exceptions

Estimate this role (AI Receptionist)
02

AI Order Desk

good fitTrading · restaurants · online and Instagram shops

Takes orders from WhatsApp, email, voice notes or a photo of a written list. Checks stock and price, creates the sales order in your system, sends a payment link, arranges delivery and keeps the customer updated.

stays with your teamCredit approvals and special pricing

Estimate this role (AI Order Desk)
03

AI Sales Coordinator

good fitReal estate · contracting · B2B suppliers

Replies to every new lead within seconds, asks qualifying questions, sends the catalogue or a quote and follows up until a meeting is booked in your salesperson's calendar. Keeps your CRM up to date.

stays with your teamThe sales meeting and closing the deal

Estimate this role (AI Sales Coordinator)
04

AI Accounts Clerk

good fitAny organisation with regular invoicing

Reads supplier invoices and prepares the entries, matches customer payments to invoices, chases overdue invoices with payment links, sends statements of account, tracks post-dated cheques and prepares the VAT file for your accountant.

stays with your teamReview of exceptions and final sign-off by your accountant

Estimate this role (AI Accounts Clerk)
05

AI Admin and PRO Officer

good fitAny organisation with staff

Tracks expiry dates for staff permits, IDs, visas, licences and insurance. Collects documents from employees, prepares renewal files, and handles leave requests, attendance records, payroll preparation and onboarding checklists.

stays with your teamSubmissions on government portals and HR decisions

Estimate this role (AI Admin and PRO Officer)
06

AI Dispatcher

good fitMaintenance · cleaning · AC · fit-out

Receives job requests, schedules technicians, sends them the location and job details, collects completion photos, updates the customer and prepares the invoice when the job is done.

stays with your teamJobs that need a judgement call on site

Estimate this role (AI Dispatcher)
07

AI Executive Assistant

good fitOwners and managing directors

Sorts the owner's inbox, drafts replies, manages the calendar, chases people for pending answers and sends a short morning briefing.

stays with your teamEvery decision

Estimate this role (AI Executive Assistant)

More roles we set up. Same rules.

Each one is shaped around your organisation after a role audit, works in English and Arabic, and hands anything unusual to a named person on your team.

  1. 08

    AI Customer Care Agent

    After-sales questions, order status, complaint intake and escalation, satisfaction follow-ups, including Arabic voice notes.

    stays with your team: resolutions and refunds
  2. 09

    AI Marketing and Reputation Coordinator

    Review requests after a visit, draft replies to reviews, bad-review alerts, seasonal broadcasts to opted-in lists, posts scheduled after approval.

    stays with your team: approving every post and reply
  3. 10

    AI Recruiter

    CVs from email parsed and summarised, interview scheduling, candidate replies and status updates.

    stays with your team: the interviews and the hiring decision
  4. 11

    AI Purchasing and Stock Assistant

    Purchase request to purchase order, low-stock alerts with suggested reorders, supplier price lists read into your catalogue.

    stays with your team: supplier choice and purchase order approval
  5. 12

    AI Compliance and Renewals Officer

    Trade and municipal licences, vehicles, insurance, contracts, subscriptions, trade and health certificates, flagged 60, 30 and 7 days ahead with the documents gathered.

    stays with your team: the renewals themselves
  6. 13

    AI Leasing Coordinator

    For property firms: enquiries, viewings, rent reminders, lease renewal notices and maintenance request intake.

    stays with your team: pricing and tenant decisions
  7. 14

    AI Tender Coordinator

    For contractors and suppliers: tender monitoring, requirement checklists, document packs and deadlines.

    stays with your team: pricing and the bid itself

04 · what changes

A normal week,
before and after.

MomentTodayWith an AI role
Enquiry at 11pmWaits until the morningAnswered straight away, booking offered
The same question, againA staff member stops to answer itAnswered by the AI role; staff see only the unusual ones
Overdue invoiceChased when someone has timeReminder sent on schedule with a payment link
Supplier invoiceTyped into the accounts by handEntry prepared; your team checks and approves
Permit expiringNoticed late, rushed renewalFlagged 60, 30 and 7 days ahead, documents requested
Busy seasonHire and train temporary staffThe AI role takes the extra routine volume
End of monthNo clear picture of the workloadA report of what was handled, how fast and what was escalated

05 · savings calculator

What could one role save you?

Pick a role and adjust the numbers to match your business. The starting values are examples, not benchmarks.

Role
Days your business runs
50%

We measure the real share during the shadow stage. Some work always needs a person, so this stops at 80%.

Salary plus allowances, permit and visa fees, insurance and other costs. The example scales with the currency; use your own number.

Add enquiries you miss after hours

Only you know these numbers. Leave them at zero to skip this part.

0%

your estimate

29 h

routine hours a month taken on by the AI role

17%

of one full-time role

BHD 83

about · value of that time each month

BHD 1,000

about · each year

Plus: enquiries answered at night, at weekends and on holidays.

Estimates based on the numbers you enter. Not a quote or a guarantee. We measure your real numbers during a role audit.

Book a role audit with these numbers ↗

06 · rollout

You see it work
before it works alone.

Each stage meets agreed targets before the next one starts. Durations are estimates, confirmed in your quotation.

01

Role audit

1 to 3 days

We spend time with the person doing the job today, list every task, measure volumes and agree what success looks like.

02

Build

2 to 4 weeks

We connect your channels and systems, load your prices and policies, set the limits and test against real examples.

03

Shadow

2 to 4 weeks

The AI role works alongside your team without contacting anyone. We compare its output with your team's work.

04

Assist

until targets are met

The AI role prepares every action and a person on your team approves it.

05

Live

ongoing

Routine work runs without approval. Exceptions go to your supervisor. Performance is reported monthly.

07 · pricing

One setup fee.
One monthly fee per role.

No large upfront software cost and no long lock-in. Fees depend on the roles, volumes and systems involved and are set out in a written quotation after the role audit. Fees are quoted in your currency and exclude VAT at 10%.

  1. 01

    Role audit

    One-time fixed fee, credited against setup if you go ahead within 30 days.

  2. 02

    Setup

    One-time, per role. Build, integrations, testing, the shadow and assist stages, and training.

  3. 03

    Monthly fee

    Per role, 3-month minimum, then month to month. Hosting, monitoring, your dashboard, monthly report, updates and support Sunday to Thursday.

  4. 04

    Usage

    WhatsApp messaging and AI processing, billed to your own accounts or passed through at cost.

08 · why pixel labs

Built in the Gulf,
for how the region works.

  • Based in Manama, working across the Middle East and India. On site where it helps, on a call where it is faster, in your working hours.
  • Made for the region. English and Arabic, your currency and tax rules, and the messaging apps your customers already use.
  • You stay in control. Limits you set, approval before anything runs alone, and a one-click pause.
  • No lock-in. Your accounts and data stay yours. If you leave, we hand over your data and the workflows built for you.
  • Measured, not promised. Shadow-stage results before go-live, and a monthly report after it.
  • Builders, not resellers. We've built websites, booking platforms and quotation systems for businesses across the Gulf.

09 · questions

What owners
ask us.

Will it replace my staff?

It takes on the routine, repetitive part of a role. Many owners use it to grow without hiring, or to free experienced staff for work that needs a person. How you use the time is your decision.

Does it speak Arabic?

Yes. English and Arabic, including voice notes. You choose the tone, from formal to conversational.

What if it gets something wrong?

It starts with your team approving every action. It works only within limits you set, hands anything unusual to a person, and you can pause all outgoing messages with one click.

Do we need new software?

No. It works in your WhatsApp, email, Instagram and accounting system. You also get a dashboard to see and control it.

How long until it's live?

Plan for 4 to 8 weeks from the role audit, including the shadow stage.

Who owns the data?

You do. We use it only to run the service, under a data processing agreement in line with the data protection law in your country.

How accurate is the calculator?

It multiplies the numbers you enter. It is a starting point, not a quote or a guarantee. We measure your real numbers during the role audit and shadow stage.

let's start

Start with one role.

Tell us which job takes the most time in your organisation. We'll map it with you and show what an AI role would take on, before you commit to anything more.

Start a project ↗